TAPS tax volunteers offer free income tax preparation for low-income individuals in the Greater Victoria area.

We offer the following tax services:

  • A walk-in clinic tax on a first-come-first-served basis, which offers face to face tax preparation, each Thursday from 9:00am to noon and from 1:00pm to 4:00pm (Our tax preparation services are typically in high demand, especially in the Spring, so come early and prepare for a possible wait);

  • Information and advice about simple tax matters in person at the walk-in tax clinic, or over the phone;

  • Assistance with applying for tax credits or MSP premium assistance; 

  • Additional tax services for people on provincial disability assistance who are unable to attend the weekly tax clinic. 

If you have a question about our services please call TAPS at 250-361-3521, and ask to speak to our Tax Advocate, or send us an email

TAPS is a Tax AID DABC Program Partner, and a member of the CRA's Community Volunteer Income Tax Program. 

Who can we help?

Canada Revenue Agency guidelines allow us to help clients who have a modest income and a simple tax return, defined as follows:

Modest income:

Total family income should be less than the amount shown below:


Family Size                                        Total Family Income

One Person                                       $35,000

One person w/ dependent              $45,000 (add $2,500 for each additional dependant)

Couple                                               $45,000 (add $2,500 for each dependant)


In general, a tax return is considered simple if you have no income or if your income comes from these sources:

  • employment;

  • pension;

  • benefits such as CPP, disability, CCB, EI, social assistance;

  • RRSP;

  • support payments;

  • scholarships, fellowships, bursaries or grants; or

  • interest (under $1,000).

We cannot process your tax return if:

  • you are self-employed or have employment expenses;

  • you have business or rental income and expenses;

  • you have capital gains or losses;

  • you have filed for bankruptcy; or

  • you are completing a tax return for a deceased person.

If your income return is not considered simple or at a modest income level, but you are collecting provincial disability benefits, please contact the Tax Advocate, as we may still be able to assist. 

How many years can I file?

Our tax volunteers can help you file returns for the last 10 years. At present we can file 2015 to 2018 electronically, and the years 2009-2014 must be mailed in to the CRA or dropped off at its offices in Victoria.

During the months of February, March, and April (the height of tax season), Tax Volunteers are only able to assist with the last four years of taxes, which can all be filed electronically.

What if I don't have my T4 slips?


You can contact the Canada Revenue Agency by phone or mail to have your T4s sent to you.


Phone:  1-800-959-8281

Mail:     Canada Revenue Agency Tax Centre

PO Box 14001 STN Main

Winnipeg MB, R3C 3M3.


If contacting CRA by mail, provide your address, DOB, and SIN, and request a copy of all T-slips for the years you have not filed a return to be sent to you.

If your sole source of income was social assistance through the Ministry of Social Development and Poverty Reduction, you can get your missing income information by calling the Ministry T5007 information line at: 1-877-815-2363.  Wait for the option that says “taxes” and then tell the person which years you need to know your income for. 


Monday - Friday

9 am - noon

1 pm - 4 pm


Closed on statutory holidays


Contact Us

828 View Street

Victoria, BC

V8W 1K2

Tel: 250-361-3521

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© 2018 TAPS