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Residential Tenancy

The Tenant Legal Advocacy Project (TLAP) provides legal services in respect to residential tenancy rights, and in particular, issues that fall under the jurisdiction of the Residential Tenancy Branch.

Our services include:

  • Providing information and advice about your tenancy rights and responsibilities.

  • Supporting tenants to resolve conflicts with their landlords.

  • Helping tenants to navigate Residential Tenancy Branch (RTB) hearings.

  • Providing information and referrals to community resources.

  • Facilitating education sessions on topics relating to tenancy rights, poverty, and housing.

  • Advocating for legal and social change in respect to tenant rights.


TLAP works with stakeholders to advance the interests of tenants on a systemic level. Recent and current activities include:

  • Acting as members of the Greater Victoria Coalition to End Homelessness’ Housing First working groups.

  • Consulting with BC Hydro on their Low Income Advisory Committee (LIAC).

  • Participating in policy consultations with the provincial government’s Rental Housing Task Force.

  • Working with tenant legal advocates across the province to address access to justice issues.

  • Speaking with local media to discuss tenants’ issues and policy ideas.


Community Resources:


  • Residential Tenancy Branch

    • General information regarding the Residential Tenancy Act, tenancy matters, and dispute resolution hearings. Information available by phone or website. 

    • Information line: 250-387-1602

    • Website:


  • Service BC Office

    • File residential tenancy hearing applications

    • Address: 403-771 Vernon Avenue


  • Tenant Resource and Advisory Centre (TRAC)

    • Legal education and information about the Residential Tenancy Act, tenancy matters, and dispute resolution hearings.

    • Information line: 1-800-665-1185

    • Website:


  • Law Centre

    • Advice, assistance, and legal representation for people with tenancy (and other legal) issues who cannot afford a lawyer.

    • Address: 225-850 Burdett Avenue

    • Phone: 250-385-1221

    • Website:


  • Vancouver Island Human Rights Coalition

    • Service for people experiencing discrimination. Assistance with filing human rights complaints under the BC Human Rights Code. 

    • Address: 418-620 View Street

    • Phone: 250-382-3012

    • Website:

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