Job Posting: Front Desk Coordinator
Permanent | Full-Time
Together Against Poverty Society is hiring a full-time, permanent position to be our Front Desk Coordinator. The deadline for applications is 4pm PST on Monday, February 20, 2023.
Located in Victoria on the territory of the Lək̓ʷəŋən (Lekwungen) peoples, TAPS is one of the largest anti-poverty organizations on Vancouver Island. TAPS specializes in face-to-face legal advocacy services. Through our work, we seek to have a positive impact on people's lives in ways that honour and promote human rights, justice, and a healthy, sustainable community.
Interested applicants can apply by sending a cover letter and CV by email to our Executive Director (firstname.lastname@example.org).
Job Description (Nature of the Position)
The primary job responsibilities for this position are as follows:
Recruit, train, and coordinate volunteers for TAPS’ front desk;
Ensure proper coverage of the front desk, and maintain the transfer of information between all front desk operators;
Operate the TAPS front desk when volunteers are unavailable: interact with new and existing clients by phone and in-person, and connect them to the appropriate staff member or volunteer
Organize and facilitate volunteer recognition programs and special events;
Liaise with other organizations in Greater Victoria that provide services to people living in poverty;
Maintain an up-to-date catalogue of appropriate referrals for clients seeking assistance with matters outside of TAPS’ scope;
On occasion draft literary pieces for our newsletter Taproot and our website, and in consultation with management help with the drafting of press releases and communications relating to your work;
Maintain records and statistics for reporting to funders about the program; and
Assist the rest of staff with the general duties of the office, which are shared by all staff (for example: kitchen cleanliness, front desk cover, TAPS fundraising events).
Required Qualifications, Knowledge, Education, and Skills
There are no required qualifications applicants must have for this position, but the successful applicant should have some experience with the following:
Experience working with or coordinating volunteers;
Effective written and oral communication skills;
General computer competency; and
Strong organizational skills.
Hours of Work and Compensation
This position is full-time (5 days/week or 35 hours/week). TAPS staff are members of the Canadian Union of Public Employees, Local 374, and this position is covered by the TAPS Collective Agreement.
Under the TAPS collective agreement, this position pays $30/hr, with a three-month probationary period. Employees work a 7-hour work day with an unpaid 1-hr lunch and paid breaks. TAPS is open from 9-4, and closed from 12-1 for lunch. Start and end time of the work day are flexible as long as the open office hours are covered.
Start Date and Duration of Position
The start date for the position is negotiable but we are hoping the candidate can start as soon as possible. This position is permanent.
Full-time staff are given 15 paid sick days and 20 paid vacation days annually, in addition to a 4-day paid winter holiday closure. Part-time staff are pro-rated accordingly.
Applications and Interviews
To apply please send cover letter and CV to:
The deadline for applications is 4pm PST on February 20, 2023.
TAPS encourages applications from a wide range of candidates including Indigenous people, people of colour, LGBTQ2S+ people, and people with disabilities.